3 Tips to Integrate AI & DEIB in Your Workplace

Successfully integrating AI into your workplace means cherry-picking key areas ripe for productivity gains. Prioritise and consider the potential impact on your team, ensuring they are well-equipped to harness AI’s potential to enhance their workflow. That’s where you’re going to start to see real advantages and advances in the way that AI is being adopted by your company.

It’s not just going to be “let’s try and integrate it into every aspect of our work” because that’s going to cause disruption and challenges. People will not know how their job is going to evolve and how they should be using AI in those circumstances.

There are three success factors we’d ask organisations to keep in mind as they start to use AI in the workplace and consider the impact that has from a DEI angle.

  1. Understand the AI tools that you’re using, its shortcomings, and limitations

    Understand how the technology works. This does not mean the underlying algorithm, but rather the data set that it’s been trained on. Understand the output that it produces, and constantly revisit that to make improvements.

    Think about how the output is affected by the prompts that you’re providing and consider whether that is generating the output that you’re looking for and how you can refine that and make it better.

    Make sure that your team understands the shortcomings and limitations. They should have an understanding of the way that the tool should be used to enhance their productivity and workflow, making sure that they feel comfortable using it as well.

    Is it something that they can naturally grasp and start to use in a productive manner? Do they know how to check the outputs of AI for accuracy, authenticity, and compliance? These are big areas to consider.
  2. Cherry-pick opportunities and gather feedback

    Avoid deploying AI across an entire department or function, all at once. Think about which areas will stand to gain productivity improvements and how can you pilot that within the organisation. You want to see the impact it’s having on your people, ask them for their feedback and see whether it is working in the way that you intended it to.

    Consider the way AI impacts your people. How are they feeling about the use of this AI? Are they worried about their jobs and what this means for their future? This is important for organisations to understand because it’s going to have a huge impact on engagement if you don’t ask these kinds of questions.

  3. Value diversity of thought

    One of the things that we’re seeing around AI is that the output it generates is a function of both the data that it is being trained on as well as the guidance and the instructions that you provide it. And we’re seeing ‘prompt engineering’ appearing as a new profession, a new job role that people are performing.

    This is an area that benefits greatly from different perspectives and unique ways of looking at things, including breaking down a problem and identifying different solutions.  It’s important that you’ve got a team that is approaching a task from different perspectives and trying to problem-solve in different ways.

    We know that diversity, in terms of representation, helps to achieve these benefits. By involving different perspectives, you stand to gain a real mixing pool of different ideas, and this can help us generate better prompts, which are going to give us more useful output.

 Knowing how to use AI correctly is the fundamental challenge that organisations are going to have to grapple with. Partially it’s about the technology itself and having a fundamental understanding of the way it’s built, the way it works, the data it’s been trained on.

The other side of it is around the people element, which is how people interact with that technology. Are you giving them enough information for them to know the shortcomings, the limitations, and how to work around them? Are you training your people in a way that reinforces for them the need to check the information that’s being produced or generated? Combining both of these is going to be critical in achieving success.

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